Dindi A. was nervous – it was his first time to be given a massage in a spa facility somewhere in the City of Manila, and he was having a hard time ascertaining what he heard he was to do when in one, and what he thought he should just do because it was within his comfort zone.
“This is crazy,” he said, actually considering backing out of the massage.
And so, without even saying much, Dindi A. voiced out what many first-time spa-goers experience, almost always uncertain what to do when there, and/or even what to expect when in a spa, health and wellness facility.
Here is a rundown of the Spa Code of Conduct developed by The International SPA Association and Resort Hotel Association, as quoted by About.com’s Anitra Brown who says some sort of compliance will ensure that “you to have a more satisfying spa experience.”
Firstly, foremost of the rules is awareness of the policies of the service provider. The “trained staff (ought to) respectfully conduct treatments according to treatment protocols and the spa’s policies and procedures,” Brown says, just as “(you also have to) adhere to the spa’s published policies and procedures.”
Secondly, the general rule is for the guest to have a clean, safe and comfortable environment. If, at first look, one is dissatisfied with any venue visited, staying is optional, since security/comfort/et cetera, which are all reasons of visits, in the first place, should be priorities.
Thirdly, open communication channels as soon as possible. “When you walk through the doors of your favorite spa, sit down in the massaging pedicure chair and stick your feet into the water that isn’t quite the right temperature, do you say anything to your therapist? Communicate your preferences, expectations and concerns,” Brown says.
Fourthly, and related to this, any guest “should be treated with consideration, dignity, and respect,” so that if there are disagreement between the service providers and the guests, “(you may) stop a treatment at any time, for any reason.”
And fifthly, the services agreed upon should be the services delivered – ditto with the products to be used. If/when there are dissatisfactions, gather information regarding staff training, licensing and certification to officially lodge complaint.
At the end of the day, Brown says, it all has to do with communication. “You should speak up and communicate your preferences in all situations,” she says.
Back to Dindi A., whose first-time spa visit jitters were finally assuaged with the “No, sir, you don’t have to, if that’s what you are comfortable with” statement from the one to give him a massage, he ended up having “more than a relaxing time – it was rejuvenating,” he said.
And with that, his visit – following the code of conduct – was a “spa-riffic experience, indeed,” Dindi A. ends.